Makro professional daylight *******.....

On 7th of March 2025 i purchased an Industrial 3 plate stainless steel manual gas stove for R849 the initial prize for the item was R1399 which met i received a discount of R550. Order number MAK***

on the 10th of Mar 2025 i received confirmation that the item was packed

on the 11th of Mar 2025 i received confirmation that the item was handed over to courier partner.

on the 12th of Mar 2025 the item was delivered however i realized that it was not the item i purchased, the stove was 10 smaller than the stove i purchased. this was the smallest type which is placed on the table and not the industrial type i initially purchased.

on the same day of the 12th of June 2025 i logged a return and refund request. I took a clear picture of the stove received stating clearly that it was 10 times smaller than the stove i purchased. Return request ID: ***7

After a number of calls requesting some information as to when the wrong stove would be collected to ensure that i would be home and without any success. I ended up driving to Makro at the Alberton branch to return the wrong stove and get a full refund. I was told by them that they would not be able to take it back and refund me as this sale was through another company and not Makro.

on the 18th of Mar 2025 i made another call to Makro asking when the wrong stove would be collected so that it would be checked and my money to be fully refunded and still they could not tell me when this would be done. i then asked the lady i spoke to ask the courier company to contact me for arrangements when they planned to collect the wrong stove to ensure i was home when the came, to which she acknowledge this request as said she would make a note.

on the 31th of Mar 2025 i received a message indicating that they would be coming the same day to pick up the wrong stove but unfortunately i was not home on the day and time they came. I received a call from the courier buy telling me that they had came to collect the stove of which i informed him that i was not at home and i did mentioned to him that i had requested prior arrangement to ensure i was home.

This was understood by him and he promised to return the next day on the 1st of April 2025 of which acknowledged and agreed knowing i would be home on this day.

on the 1st April 2025 i received a Return request rejected email with Return Request ID: ***7. After seeing this email I tried calling Makro on the telephone number provided and was told by the lady she could not find this number of the system. she asked me of the original order number of which i did give to her and it is MAK***. i then had to hold for a long time until the call got dropped.