Makro Products sinnotec service questionable

i bought a Sinotec smart led 50 inch tv with tv bracket stand on the 4th July 2018 i tried to install same day the tv but the brackets are not correct as hdmi sticks up against the wall preventing tv sitting on bracket.

i then tried the dstv hdmi cord to side of the tv hdmi port and it gave picture but no sound. the more frustration came as the bluetooth didnt conect to jbl sound bar. then tried optical and then the hdmi no sound to jbl sound bar.

i havent struggled with technology like this ever. i took the tv back to the store on the 9th the sales person went to see floor manager who after i fought gave me a 1 flat hdmi cord to use behind tv which solves the problem bracket and then he tested the tv said it connects to sound bars on bluetooth and the hdmi sound on side port works.

i took tv back home used the hdmi cords given and still no sound from the side port for dstv and still not connecting to bluetooth for jbl sound bar

i called the store this morning and was then told to bring tv back as i explained to lady i started new job and hence to get time from work on monday landed me in trouble and i cant go tru trouble of taking the tv out of brackets and put in box again this is ridiculous.

she then transfered me blind to manager moses who cut me off

i called back then was told he is in meeting and he call me back still waiting

i want sinnotec to come to my place to check that all that was done is done correctly and bring your flat hdi cords and whatever you need to fix the problem

i spent R7000 first time at makro and had to return a kettle which leacked imagine then i spent another R7200 week later issue with tv and was going to buy another washing machine --- i have to doubt the store???Products

i want to be called today and someone to repair this today as i have a cell at my house tonight and if i dont have sound on the soundbar working i wont be happy. ********** 948 Renash