MAKRO *****. Products not original. Makro hides behind 3rd party facilitation, but knowlingly allows its platform to be used by 3rd parties.

What a bad and eyeopening experience regarding Makro's business practices I had today. I ordered original Brother toners and drums last year. When we opened 1 last week, my printer suddenly smudged all over. After an inspection by my IT support contact, it was discovered that the toner was generic. THUS I have been de*****ed. I tried to log a return online. Impossible. I mailed, and when I mailed back، no reply. I went to Makro Cape Gate and was told refunds will not be given by Makro as this was bought from a 3rd party. Makro refused to take responsibilty for the defects. A friendly man helped me to log a return on their online system. I do not hold my breath. The customer service person told me: there are gangs selling products through us. So Makro: where is your due digence? My contract is with YOU, not the 3rd party. And do not try to rely on the invoice that says it is a 3rd party product. Invoices are received AFTER I paid YOU. The Consumer Protection Ombud will be approached if I do not get a refund on all my products. Makro will not see me ever again.