Makro **** products from online store

Makro online ****s consumers with **** products. I ordered apple original power adapters as depicted on their website. Only to receive ****/generic unbranded power adapters. Called the customer care, and they expect me to go through the hassle to log a return and take a refund, because the agent doesn't want to escalate the matter to someone with authority to have the original item located and shipped to do a swap out at the same time. If i log a return and take the refund this will go unnoticed and others will be ****med because they dealing with 3rd party vendors that are dishonest. I need someone who has authority to pick this up with me and resolve it!