Makro product issue and useless customer care
I purchased a VOLKANO HDMI TO VGA ADAPTER for R199.00 at the Montague Gardens branch whilst being on holiday in Cape Town on 20 March 2019.
It was working, up until last week in my laptop. I tried and tested it in other devices as well, but it still doesn't work. I am not impressed with the quality thereof for the price I paid and not even 6 months old yet.
I sent an email to Makro customer care, without receiving any response whatsoever.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
03 Sept 2019, 16:03Good day Crishell,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Makro's reply03 Sept 2019, 16:03
Official
Good day Crishell,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the store's management to advise in this regard and as soon as feedback is received, we will contact you.
We will revert feedback before the end of the day.
Kind Regards,
Makro Hellopeter Team