TM
Thabiso Maoba-Thaba
1 reviews | Active since Feb 2015
04 Dec 2024, 08:59
Makro Printers
My black Friday was a total miss. I bought an Epson printer and hard paper to print a few mandala for my kids school project. I asked a couple of times before I bought the machine if it would work and they kept saying yes! Even got a second opinions from each other.
Like clockwork, the printer didn’t work. No one said if you fill in the inks the product is not returnable. Is there a written rule of such???
I’m sitting with a useless R5000 printer
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
15 Dec 2024, 10:43Hi Thabiso Maoba-Thaba,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We truly understand the disappointment you must be feeling right now and sincerely apologize for any inconvenience you've encountered.
It's important for us to clarify that items, once used, are generally not eligible for return.
However, if your item is still within the warranty period and you suspect a fault, we warmly encourage you to bring it back to the store for a thorough evaluation.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We truly understand the disappointment you must be feeling right now and sincerely apologize for any inconvenience you've encountered.
It's important for us to clarify that items, once used, are generally not eligible for return.
However, if your item is still within the warranty period and you suspect a fault, we warmly encourage you to bring it back to the store for a thorough evaluation.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply15 Dec 2024, 10:43
Official
Hi Thabiso Maoba-Thaba,
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We truly understand the disappointment you must be feeling right now and sincerely apologize for any inconvenience you've encountered.
It's important for us to clarify that items, once used, are generally not eligible for return.
However, if your item is still within the warranty period and you suspect a fault, we warmly encourage you to bring it back to the store for a thorough evaluation.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Your feedback shared on Hellopeter has deeply moved us, and we want to express our sincerest apologies for the frustration and inconvenience you've faced, along with the regrettable delay in our response.
We truly understand the disappointment you must be feeling right now and sincerely apologize for any inconvenience you've encountered.
It's important for us to clarify that items, once used, are generally not eligible for return.
However, if your item is still within the warranty period and you suspect a fault, we warmly encourage you to bring it back to the store for a thorough evaluation.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
TM
Thabiso Maoba-Thaba's updateReviewer Update
15 Dec 2024, 21:37Here’s that lousy reply again 😡. Everyone at Makro has said to we apologise for your inconvenience.
Firstly, I went into the store looking for a specific printer. I asked serval times if it would work. I get home and it doesn’t meet my expectations.
If I had new knew the return process is this ridiculous I probably wouldn’t have bought this unless printer and paid a print outlet or something. It ended up as a double cost
Firstly, I went into the store looking for a specific printer. I asked serval times if it would work. I get home and it doesn’t meet my expectations.
If I had new knew the return process is this ridiculous I probably wouldn’t have bought this unless printer and paid a print outlet or something. It ended up as a double cost
TM
Thabiso Maoba-Thaba's update15 Dec 2024, 21:37
Reviewer Update
Here’s that lousy reply again 😡. Everyone at Makro has said to we apologise for your inconvenience.
Firstly, I went into the store looking for a specific printer. I asked serval times if it would work. I get home and it doesn’t meet my expectations.
If I had new knew the return process is this ridiculous I probably wouldn’t have bought this unless printer and paid a print outlet or something. It ended up as a double cost
Firstly, I went into the store looking for a specific printer. I asked serval times if it would work. I get home and it doesn’t meet my expectations.
If I had new knew the return process is this ridiculous I probably wouldn’t have bought this unless printer and paid a print outlet or something. It ended up as a double cost
Makro's replyOfficial
17 Dec 2024, 09:30 Hi Thabiso,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We want to express our heartfelt apologies once more for the troubles you've faced.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We want to express our heartfelt apologies once more for the troubles you've faced.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply17 Dec 2024, 09:30
Official
Hi Thabiso,
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We want to express our heartfelt apologies once more for the troubles you've faced.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Your thoughts and experiences mean everything to us, and they're absolutely vital in our mission to improve the support we offer you.
We want to express our heartfelt apologies once more for the troubles you've faced.
It's important to us that you know how much we regret any inconvenience caused to you.
If there's anything more you need or if there are any other concerns you'd like us to address, please feel free to reach out to us at ***.
Kind regards,
Makro Hello Peter Team
Best regards,