1 reviews | Active since Jun 2017

26 Sept 2019, 14:45

Makro price deception

I ordered some items online which were advertised under Makro's 'R100 deals' campaign. Five items were ordered at R100,00 each as per the advertised special. Their system invoiced me R150,00 per item, which I paid in order to complete the transaction and to secure the purchase. Upon receipt of the goods, I immediately lodged my complaint, having hoped (in vain, as it transpired) that the mistake would be picked up and corrected along the way. After almost three months of obfuscation, all I got from them was a string of feeble apologies, silly excuses and an sms voucher for R50 of the R250 that I was overcharged

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Replies (2)
Makro
Makro's reply26 Sept 2019, 15:23
Official
Good day Dean,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for this inconvenience, we will contact our Finance management and revert the soonest feedback is received.

Feedback to be relayed within 48 hours.

Kind Regards,
Makro Hellopeter Team
's update01 Oct 2019, 10:10
Reviewer Update
Another hollow apology
Needless to say, the feedback promised in the 'Makro HellopeterTeam' autoreply has not materialised
More proof of the absolute disdain and disregard with which Makro treats their customers