Makro Port Elizabeth/Gqeberha

Makro Port Elizabeth/Gqeberha: My wife bought the last microwave they had of a specific Defy model. 3 days later it broke, it didn't warm anything up. We went back for an exchange, hoping to get store credit so we can purchase a new microwave. They are supposed to have a 14 day exchange/refund policy. They told us that because the item has been used and broke it can't be refunded/exchanged. We now need to wait for up to 6 weeks for Defy to look at the microwave and see if it can be fixed.