LB
Lou B
1 reviews | Active since Jul 2020
12 Jul 2020, 19:12
Makro Port Elizabeth Robs Charity
I run a charity and we ordered a fridge from Makro Port Elizabeth on 12 June 2020. Paid in full online. Order number MAK***. Despite countless calls to the call centre and social media posts, we have not had the order fulfilled, NOR been updated as to when the order will be completed. I have emailed, called and posted. NOTHING. NO response from a multi national company who has taken over R3000 from a small charity.
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Replies (2)
Makro's replyOfficial
13 Jul 2020, 08:49Good day Lou,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply13 Jul 2020, 08:49
Official
Good day Lou,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LB
Lou B's updateReviewer Update
23 Jul 2020, 15:05We finally received our order on 22 July 2020 after posting on HelloPeter. It took 5.5 weeks to receive a fridge that was in stock, ordered and paid for online.
We will never order from Makro again.
We will never order from Makro again.
LB
Lou B's update23 Jul 2020, 15:05
Reviewer Update
We finally received our order on 22 July 2020 after posting on HelloPeter. It took 5.5 weeks to receive a fridge that was in stock, ordered and paid for online.
We will never order from Makro again.
We will never order from Makro again.