SF
Stephan F
1 reviews | Active since Mar 2025
20 Mar 2025, 11:37
Makro Port Elizabeth pathetic after sales service
We bought six outdoor chairs in December 2024. One of the chairs almost immediately started rusting where the barcode sticker and other promotional material was attached (The other five chairs are still perfect). We returned the defective chair on Saturday 22/1/25 and was told that it will be checked on Monday 24/1/25, whereafter Makro will contact us (we are 30km from the store). It is now 20 March and we have still had no feedback. After several failed attempts to phone Makro Port Elizabeth we eventually phone the head office, just to be told that the number was correct, but that they have had previous complaints about communication with the PE branch.
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Stephan F's updateReviewer Update
28 Mar 2025, 17:08Good afternoon. Makro issued a reference number (GOT07) on March 20 when I contacted there customer care department by email. Since then no action was taken.
The invoice number was 177G0V3C24, and the return and the reprint date when the goods was returned was 22/2/2025.
The chair was left at the store, and I do not have a return reference. We spoke to Mr Freek Maree.
Does this have to be so difficult?
The invoice number was 177G0V3C24, and the return and the reprint date when the goods was returned was 22/2/2025.
The chair was left at the store, and I do not have a return reference. We spoke to Mr Freek Maree.
Does this have to be so difficult?
SF
Stephan F's update28 Mar 2025, 17:08
Reviewer Update
Good afternoon. Makro issued a reference number (GOT07) on March 20 when I contacted there customer care department by email. Since then no action was taken.
The invoice number was 177G0V3C24, and the return and the reprint date when the goods was returned was 22/2/2025.
The chair was left at the store, and I do not have a return reference. We spoke to Mr Freek Maree.
Does this have to be so difficult?
The invoice number was 177G0V3C24, and the return and the reprint date when the goods was returned was 22/2/2025.
The chair was left at the store, and I do not have a return reference. We spoke to Mr Freek Maree.
Does this have to be so difficult?