Makro Port Elizabeth only cares about selling products, terrible aftercare!!

On 7 December 2018, I bought an Asus laptop at Makro PE. When I started using the laptop for work in January 2019, I realised that the laptop is very slow. Since I do not live in PE, I cannot just go to the store to get it sorted out. When I tried calling Makro to describe my problem, I kept on being put through to the next operator as it was the call center number. On 28 March, a Thursday, I went to Makro PE, with my slip and original packaging. Since I bought the laptop with them, I should send it back to them if it is faulty. They switched the laptop on and told me nothing was wrong, although it was slow. Then they told me I have to return the laptop to the distributors myself, they won't do it for me. They told me the distributors is Pinnacle. I left Makro in a state, because they refuse to send my laptop away for repairs or to refund me. We managed to get hold of Pinnacle and they said the laptop will be collected between 2-5 April. Today is 8 April and the laptop has still not been collected. I spoke to Rudi at Makro, he keeps on making empty promises. He tells me he talks to Benny the manager, but weird enough, when I insist on talking to Benny the manager I am not allowed to. At 17:20 today, 8 April 2019, Rudi said he will phone me back, because he needs to talk to Benny, it is now 20:52 and he still has not phoned me back. Makro only cares about selling products, they have no respect for after care. Do not buy things with a warranty, because according to makro the warranty means nothing.