1 reviews | Active since Jul 2015
Makro Port Elizabeth does not care for healthcare workers
I went to the Port Elizabeth Makro today, (17/05/2020), there was quite a long queue.
I am an essential services provider, i.e, medical doctor in state, with the relevent permits to prove thereof.
I enquired at the door, if healthcare workers with the relevent permits still need to to follow the queue.
A makro employee at the door, then asked for assistance from one of the store personnel.
I was instructed that I have to follow the queue, despite having all my permits on hand. We heathcare workers get only one hour breaks or so, to get groceries, etc, before we have to get back to work.
While all other store brands appreciate and respect the ssccrifice of healthcare workers during this pandemic, by allowing us to skip the long queues, it would seem Makro Port Elizabeth has no such policy in place.
I have this disrespectful.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
