Makro- POOS CUSTOMER SERCIVE-NO TCF-POOR AND WEAK MANAGMENT COMMUNICATION SKILLS-NO COMPENSATION-NO ACCOUNATBILITY

Good evening

I would like to log a formal complaint against Makro.

I purchased 32 commodities online for black Friday specials.

i placed the order 1/12/2024, I have only received 11 items and 18 items are now being returned and im being refunded.

During this period I had to phone them every day, use my data and airtime, I was informed that all 18 items are not available and was not even given the option to exchange or chose a different variants, They decided to refund me for all these items and I am now liable for the shipping charges.

Moral of the story , no manager has even contacted me or made a arrangement to negotiate a different date until all the items are in stock.

WHAT MAKES IT WORSE, I KNOW I CAN GO THE EDENVALE BRANCH AND ALL THESE ITEMS WILL BE AVAILABLE.

today is 06/12/2025 and most of the stuff is cancelled, with simply a cancellation note. I phoned in every 2nd day and no one contacted me.

I am now force to purchase goods at a different shop and pay the normal price, I SHOULD HAVE JUST GONE TO CHECKERS or PICK n PAY !!!!

THIS IS MY 3rd ENCOUNTER.

POOS CUSTOMER SERCIVE-NO TCF-POOR AND WEAK MANAGMENT COMMUNICATION SKILLS-NO COMPENSATION-NO ACCOUNATBILITY

Regards Schandre