MAKRO - POOR SERVICE WITH REFUND

On 7 February 2023 I did not took acceptance of a delivery of 2 cupboards because 1 was already damaged when the courier staff took the 1st cupboard from the delivery vehicle. I phoned Bloemfontein Makro and spoke to the Fulfillment Manager and informed him that I am not going to sign for acceptance for the previous cupboard that was damaged, it took almost 3 months before a courier came to pick it up again.

On 08 March 2023, a month later, I received an email with a Credit note stating the cupboards to be refunded, after numerous calls and emails to Makro Call Centre, I still did not receive the refund of R 5998.00 – ref: MAK ***.

I even spoke to the Supervisor at the Call Centre who promised me she will personally assist me with this refund process on 31/03/2023 - she phoned me once informing me that the refund request was sent to the financial department. I tried phoning again to follow up and requested that the Supervisor phone me back. I did not receive a call back nor did I receive my refund yet.

From the 7th of February until today, 17 April, it’s been 2 months and 10 days without my refund and only empty promises.

I urgently want assistance with the refund, it is a lot of money and again, I struggle with another refund process.