Makro Poor Service - Utterly Disgusted!!
Extremely poor service from Makro - Utterly disgusted!! Extremely disappointed and frustrated at this point, placed an order on the 26th July and till this day to 2nd order has not arrived. No communication from Makro as to when the order will be delivered, it seems like nobody from Makro knows where my order is.
Customer care line via email and call are useless
Please refund my money ASAP if you don't have what I ordered!! I’m tired of this waiting game.
Order Number: OD***
Helpful (0)
Replies (5)0
Replies (5)'s updateReviewer Update
12 Aug 2025, 19:22Makro, 5 days later and still no update, all I get via email is apologies and being told that my issue has been escalated but still nothing conclusive. Just give me my money back I'll go get the items elsewhere since you have failed dismally.
I urgently need my money back!!!!
I urgently need my money back!!!!
's update12 Aug 2025, 19:22
Reviewer Update
Makro, 5 days later and still no update, all I get via email is apologies and being told that my issue has been escalated but still nothing conclusive. Just give me my money back I'll go get the items elsewhere since you have failed dismally.
I urgently need my money back!!!!
I urgently need my money back!!!!
's updateReviewer Update
15 Aug 2025, 10:26Hi Makro, I need urgent feedback on this issue!!!!
's update15 Aug 2025, 10:26
Reviewer Update
Hi Makro, I need urgent feedback on this issue!!!!
's updateReviewer Update
18 Aug 2025, 10:38Good day,
I've just received an SMS stating that the parcel was collected by William for delivery today, I have called William on +*** to inform him not to deliver since I purchased the items elsewhere. I just want my refund that's it.
Please process my refund ASAP!!!!
I've just received an SMS stating that the parcel was collected by William for delivery today, I have called William on +*** to inform him not to deliver since I purchased the items elsewhere. I just want my refund that's it.
Please process my refund ASAP!!!!
's update18 Aug 2025, 10:38
Reviewer Update
Good day,
I've just received an SMS stating that the parcel was collected by William for delivery today, I have called William on +*** to inform him not to deliver since I purchased the items elsewhere. I just want my refund that's it.
Please process my refund ASAP!!!!
I've just received an SMS stating that the parcel was collected by William for delivery today, I have called William on +*** to inform him not to deliver since I purchased the items elsewhere. I just want my refund that's it.
Please process my refund ASAP!!!!
's updateReviewer Update
19 Aug 2025, 11:26Hi Makro, Received another SMS today stating delivery to be done today by Minenhle, I have called Minenhle on +*** to inform him not to deliver because all I want is my refund.
Seems like there's a lot of miscommunication or no communication amongst yourselves, when should I expect my refund?, I need it before the end of this week!!
Seems like there's a lot of miscommunication or no communication amongst yourselves, when should I expect my refund?, I need it before the end of this week!!
's update19 Aug 2025, 11:26
Reviewer Update
Hi Makro, Received another SMS today stating delivery to be done today by Minenhle, I have called Minenhle on +*** to inform him not to deliver because all I want is my refund.
Seems like there's a lot of miscommunication or no communication amongst yourselves, when should I expect my refund?, I need it before the end of this week!!
Seems like there's a lot of miscommunication or no communication amongst yourselves, when should I expect my refund?, I need it before the end of this week!!
's updateReviewer Update
19 Aug 2025, 11:29Hi Makro, refund has finally been received, thank you.
's update19 Aug 2025, 11:29
Reviewer Update
Hi Makro, refund has finally been received, thank you.