Makro Poor Service, Unclear Terms and Conditions

I app**** for a Makro credit card in July 2021 and did not use it until I wanted to purchase items from Mr Price Sport today only to discover the card declined.

I called the RCS customer care line and was transferred to the Makro agent who informed me that my account is dormant as it was not used for 18 months. I explained that the account was not yet a year old so how can it be dormant! She consulted with a colleague and then reverted to me stating that the dormancy period is 6 months and not 18 months and that I would have to reapply for the account.

I further explained that I received an email less than a month ago reminding me to use my card for Easter so if the account was closed, why am I still getting emails to use the card? She then said that the account is not closed, however, I will need to reapply and she's very sorry!! Either I am very uneducated or this makes no sense???!!!!

Makro did not disclose when I opened the account that I need to use the account within 6 months or it will be closed/dormant! The service is rather poor and terms and conditions not clearly stated!