Makro poor service response.

Item: Makro
Rating: 1
Author: Raymond R

Very Disappointed: Have sent 2x Emails and had only 1 response that they would get back to me, I'm still Waiting. Bought a Swan table top ice machine which is icing up, went to the cape gate branch to get the repair agents details, supp**** the incorrect. details, tried to mail them - no reply. Such a disappointment, tried to phone Makro on the share call number no answer. No wonder this company is taking strain, they have no idea...….

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Replies (1)

Makro's replyOfficial

12 Aug 2020, 13:07

Good day Raymond,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply12 Aug 2020, 13:07

Official