MAKRO poor service on under Guarantee Fridge failure

Bought a Hisense double door Fridge Freezer(R12089.00) in Feb. Still under 6 month replacement Guarantee, Been faulty from day one . The Manufacturer deemed it unrepairable. MAKRO has been "escalating?" ( their concept) used in every one of the 7 phone over a month ago , calls I had to initiate. 09 NOV, 12NOV, ,15 NOV, 25,NOV , 26 NOV , 01 DEC (shortest call 10 min -last one when I gave up and put the phone down and most of them longer than 20 minutes -- waiting time and the "We have Escalated the ticket ***xx" Now I have an expensive Brocken Fridge - Run around by Macro and out of pocket by R12k....

Ps this is my second long winded experience with Macro RUN AROUND when new products fail. (also 2021) Brand new 50 CM TV then failed and same up and down until Hello Peter Review was posted