Makro poor service on TV repair.

I purchased a Skyworth 65inch TV from Makro Alberton and I have an extended warranty on it. On Saturday i reached out to 1 of the sales people and I was told that to log a call, I must call back on Monday which I have done.

I told both the sales person and customer service person in store that I am leaving for an overseas trip on the 16th April.

Please can someone from the store urgently call me to arrange for my TV to be sorted. I am going to be away for a month and want it fixed before I leave.

Your turn around time is very slow and frustrating.