Makro poor service on line

Ordered a x box 1 controll on line and received. Was on special for +- R700. 11 Aprill 2025. On 14 Aprill my son wanted to set up new controll and on the screen it said that this controll will we locked in a view days. Contacted Makro and was told that this was not the "real" controll and that I need to buy the correct controll. Drove through to Makro bought the correct controll and wanted to exchange the controll but was told it was bought on line and had to be returned that way. Then the problems started. I did not buy it on my profile but directly so I good not book a return . Have send several e mails explaining and send a photo that I cannot book a return as well as phone over 15 time explaining the problem and nothing . No help the same thing ,book it back. How many time do one need to show and explain to a company that I need some there to book back the controll as I am unable to do so. Have driven back again to Makro to see if the manager can't assist and day 3 now and still the same thing. Makro on line is the worse of worse . No HELP, UNABLE TO ASSIST, UNABLE TO UNDERSTAND . EMPLOY PEOPLE THAT CAN ASSIST . FIRE THE HOLE LOT THERE AS WELL AS THE SUPERVISORS THAT IS NOT ASSISTING OR DOING ANY THING TO RESOLVE THIS. . I RECEIVED THE CONTROLL ON 12 Aprill it's now 29 Aprill after spending over R200 on calls sevrall e mails driving 50 km there ,50 km back X3 now and still no resolution . Is this the way Makro does business then I will post daily on all media that they are the poorest company to do business with and if I can get 10 or 20 people not to buy from them ,then I have succeeded