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Sbahle M

1 reviews | Active since Jun 2018

14 Dec 2022, 14:30

Makro poor service: Not refunding missing items

I purchased 4 products at Makro using the Makro App on the 5th November 2022 and 1 item was out of stock. I was supposed to recieve a refund for that item, but the refund has not been made until today. One of their consultant confirmed that there was a problem with the refund and was following up with the Finance team. That was 3 weeks ago and no feedback has been provided until today. Makro is not responding to my emails when I ask for an update.

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Replies (2)
Makro
Makro's reply17 Dec 2022, 08:28
Official
Good day Sbahle,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
 
Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team

Best regards,

SM
Sbahle M's update27 Dec 2022, 13:51
Reviewer Update
Makro, please advise when I can expect feedback, regarding the refund that is due