Makro poor service & non delivery of my fridge

I have never seen a dysfunctional Makro store like Carnival especially the dispatch & delivery section. Since I paid on the 29th Nov 19, I still don't have my fridge. My food is being rotten. I waste my airtime everyday phoning Lindiwe & Rita about my delivery with no success. On the 13th Dec, Rita promised to deliver my order after 4pm. I waited at my house & no one came. Why is Makro Carnival so useless & ***********. When I called on the 13th around 4pm, I was told Rita left without informing me about the whereabouts of my order. My fridge is always on the delivery van for 3 days & I wonder if its still good working condition or its now a second hand. They refused to give me number for the delivery driver.

I need my order as soon as possible with NEW fridge not the one that has been transported for 3 days for many kilometers even up to Soweto. Can Makro Carnival deliver the fridge on the 14th Dec 19 anytime as I am waiting for it for a very long time. Its very disgusting & *********** by Makro Carnival Delivery department.

NB: Please call me to inform me the time for my delivery on the 14 or 15th Dec 19, not excuses please on failure to deliver.