Makro poor service ( Montague Gardens branch)

My husband and I bought a trampoline over a year for our three year old son, when opening the box we realized that the safety nets were missing, I have emailed makro numerous times, about this issue and have not gotten a reply not once to resolve the issue, as I travel Its been difficult to get to the store, when I finally got to the store personally and spoke to a manager, she apologized profusely, but up to date still has not gotten back to me about delivering my missing safety nets, so disgusted at the level of customer service with makro. No point in this purchase as it has been a total waste of money as my son could not use it for more than a year, because of the incompentance of makro staff