Makro - Poor Service is an understatement! Online purchase no show!

To say the service I have received from from the customer service team and the Riversands staff is poor, would be an understatement. Honesty am shocked at the lack of care of the staff and general poor management of online ordered. I have been emailing for 2 weeks now for a simple update on when my order will be ready for collection from Riversands and nobody bothers to get back to me or if they do they say they are escalating it to the store. This is disgusting service considering the goods were ordered over a month ago! Would definitely think twice about ordering from Makro again! Be warned this is the service most people on their social media seem to be experiencing. Their social media team also are not bothered to get back to you after they ask for your order number!