Makro poor service

Item: Makro
Rating: 1
Author: Samuel N

I have purchased a gas heater online on the 1 May 2020 whi h was supposed to be delivered between 3 and 7 days but today i am sitting here without a heater and i have wrote an email and letter no one cares about reaponding or at least giving feedback. I called their customer service only to be put on hold for the entire 30 min and mind you i am using my money to make those calls.

Helpful (0)

Replies (1)

Makro's replyOfficial

21 May 2020, 08:12

Good day Samuel,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply21 May 2020, 08:12

Official