MAKRO POOR SERVICE DELIVERY

Makro Sure Call Centre the worst service ever.

I called in to request a technician for my washing machine which is now under the extended warranty. Lady takes down all required details and advised someone will call me back from the store within an hour.

Two hours pass no call back, I call the centre back and the consultant tells me my details were not captured hence no one called back. She sincerely apologised and advised someone will call me back. A gentlemen did call me back and confirmed the exact information which I provided and confirmed that the store will be calling me (Which I just couldn't understand the purpose of that call)

Anyway, the next day I call back and the lady consultant still couldn't pick up my logged request and advised someone else will call me. Another consultant called me back and advised that the incorrect Makro Number was entered incorrectly and will then send the request to the store.

Still now no contact from the Makro Germiston store and they keep telling me someone will call me back.

I have paid for the service, all I want is a technician to come out and examine my washing machine.