Makro poor service delivered

Absolutely poor service, I order Tissoli Crown 21pc pots on their online website on the 24 November 2022. I only received the order yesterday, it was sitting at Makro Ottery all this time. I kept on calling several times on the customer centre department and they kept saying they’re escalating the issue to the Ottery manager. I only received the the order yesterday 12/12/2022 only to find that it’s actually the wrong product. Instead of the Tissoli Crown 21pcs,they sent Tissoli tango 12 pcs. This is ridiculous. After waiting for so long to receive my order, only to get the wrong order. I want the correct product I ordered, and it’s not my fault if it’s Out of stock. It was not Out of stock at the time I placed my order. Makro give me the correct item. I tried calling the Ottery branch manager with no answer. The service I received is so poor with no communication with the client. I need you to collect this item at my place.