Makro - Poor service

Purchased a item online, which was damaged when I received it. Logged a call for the item to be collected and my funds refunded. 13 days and counting, I'm still sitting with the item, ready for collection and my refund. Phoned there call center numerous times, have send emails to them, and to date no response, no action, just nothing. Makro is absolutely poor with service delivery and does not care about the customer nor the after sale service. It is shocking that big retailers gets away with such service. I have laid a formal complaint at the ombuds and have reported them to media outlets. If you have experienced a similar scenario with a retailer, please post your message and lodge a complaint at the ombuds and media also.