Makro Poor Service and Sale of Out of Stock Items

On Monday 8th December I made an order with Makro for alcohol to be collected in 2-5 days. All items were shown as in stock at the Cape Gate store, so I ordered from there, although it was more convenient for me to order from Montague Gardens. On Wednesday morning, I phoned to check that the order would be ready and was assured that the order had been marked to be ready by Friday. On Friday I phoned to check that the order was ready and was told that the order was not ready but would be completed during the course of the day - there was no note on the system that I had requested the order to be ready. I informed the operator that my husband would be at the store in 90 minutes to collect and was told the order would be ready. On his arrival, not only was the order not ready, but the 6 bottles of Goats do Roam we had ordered was now out of stock. After an argument, the manager agreed to discount 6 bottles of an equivalent white wine down to R40.70, so we would have to pay in extra R1.70 per bottle. While not a large amount, the principle of Makro charging us more because of their incompetence is unacceptable. I will never use Makro again.