SG
Susan G
1 reviews | Active since Dec 2019
21 Dec 2019, 08:02
Makro_Poor service and online shopping experience
I bought a Defy Stove and Oven on the 5th of December and I am still waiting for the delivery. I called them and emailed them on Wednesday, the 18th if December and I am still waiting for a response. The operator informed me that they will get back to me within latest 48 hours (which is a terrible turn around time for an online delivery service) and I am still waiting.
Do not buy anything from Makro online as they do not keep to their dates and they do not communicate.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
23 Dec 2019, 11:43Good day Susan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply23 Dec 2019, 11:43
Official
Good day Susan
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
SG
Susan G's updateReviewer Update
23 Dec 2019, 12:27Good day
I called last week Wednesday and I received the same answer with regards to getting feedback and I have waited more than 100 hours?
Your comment has not help me with anything.
Where is the stove and oven?
I called last week Wednesday and I received the same answer with regards to getting feedback and I have waited more than 100 hours?
Your comment has not help me with anything.
Where is the stove and oven?
SG
Susan G's update23 Dec 2019, 12:27
Reviewer Update
Good day
I called last week Wednesday and I received the same answer with regards to getting feedback and I have waited more than 100 hours?
Your comment has not help me with anything.
Where is the stove and oven?
I called last week Wednesday and I received the same answer with regards to getting feedback and I have waited more than 100 hours?
Your comment has not help me with anything.
Where is the stove and oven?