MAKRO POOR SERVICE

PURCHASED LAPTOP ON 10 MARCH 25. DELIVERED 14 MARCH 25. LAPTOP FAULTY. SENT EMAIL ON 15 MARCH 25 REPORTING FAULTY PRODUCT AND BEING UNABLE TO LOG A RETURN.RECEIVED RESPONSE VIA EMAIL IMMEDIATELY."WE ARE ONTO IT". SENT A FOLLOW UP EMAIL ON 17 MARCH 25. NO RESPONSE. PHONE THE 086 NUMBER TUESDAY 18TH, WEDNESDAY 19TH, THURSDAY 20TH TWICE. REPEATED THE PROBLEM TO 4 DIFFERENT AGENTS. SENT ANOTHER EMAIL ON 20TH. STARTED WITH YET ANOTHER PHONE CALL ON MONDAY 24TH. RECEIVED AN EMAIL INSTRUCTING ME WHAT TO DO TO BYPASS THE WEBSITE. SENT THE EMAIL AS INSTRUCTED. STILL WAITING. CANNOT RETURN A R7000 FAULTY LAPTOP. HUGELY FRUSTRATING