Makro poor service

On the 24 th March, I made a purchase online at Makro due to the Lockdown I couldn't receive my order as it was not an essential items, on the 1st April I placed another order online for essentials three days later I placed another order for the other essentials at Makro online. Due to lack of stock I was told that my orders were separated. 07th April I received a call from UTI Sun Courier that I must come and collect my box from Makro at their offices otherwise I will get my things after Lockdown, after the call I contacted Makro about the situation and told them why I am not receiving my order delivered to me as I paid for delivery. The following day I received part of my order from Makro truck. I contacted Makro and Thanked them for the order however it was incomplete, they said they will get back to me. A week later still no word from Makro then I called to ask what was happening they told me my order was dispatched a week ago they will contact the courier company to find out what is the delay. A week later I contacted Makro again they told me my order is no longer with them, that was on the 22nd April. I sent an email enquiring about the order the following day the courier delivered part of my order, however the packaging was damaged boxes were opened other items were spilling, I contacted Makro the same day and they promised to take back and replace the items and refund the money of the items not delivered. Still today no word from Makro, I sent them an email, still no response.