Makro - Poor service

I placed an online order for Christmas gifts for my grandchildren to be delivered to their home. Order was split into 3 and first two orders were delivered on time. The main items being the two bicycles were said to be delivered on 16th December. This did not happen. I have been phoning since 17th December to follow up on the order and was told the they will follow up with the supplier and it has been escalated. I advised them that we will be going on leave on 20th December and need items to be delivered by then. Nothing!! On 20th December I received an email from Nthabeleng Tikoe (Makro Care) to advise items are no longer in stock and money will be refunded within 3-5 working days which should have been around 31st December. No refund. I received an email and sms notification yesterday 7th January 2025 to advise that order was cancelled and I will receive a refund within 5-10 days. Very poor service as I had to phone 10 times and was promised a refund on 20th December and now again 7th January I have to wait another 5-10 days. Not only were my grandchildren left without Christmas gifts but now I have to wait even longer for a refund. Poor service!!