GS
Gary S
1 reviews | Active since Oct 2019
11 Oct 2019, 14:22
Makro poor service
I bought a Karcher FC5 Floor cleaner from Makro Woodmead Johannesburg on 13 June 2019. It stopped working at the end of August. I took it back to Makro Woodmead on 2 September and heard nothing for a month. I then called their call centre and was told they would expedite the matter on 4 October I received a call from Makro saying it would be repaired and ready this week. It is now Friday 11 October and I have not heard further Another call to the call centre shed no light on the matter. Firstly do not buy any mechanical or electrical equipment from Makro and secondly do not buy a Karcher product either
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Replies (2)
Makro's replyOfficial
11 Oct 2019, 16:15Good day Gary,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply11 Oct 2019, 16:15
Official
Good day Gary,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. We will contact the necessary departmental management for urgent assistance and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
GS
Gary S's updateReviewer Update
11 Oct 2019, 17:22Thank you for the feedback, Unfortunately I've received the same response twice from your call centre to no avail
GS
Gary S's update11 Oct 2019, 17:22
Reviewer Update
Thank you for the feedback, Unfortunately I've received the same response twice from your call centre to no avail