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Otto Van Den Berg

1 reviews | Active since Jul 2020

13 Jul 2020, 14:06

Makro Poor Service

Ordered on 02 June 2020 via Makro online store - for some reason my order was split in two. The 1st order took almost 20 days to reach me but the 2nd one is still outstanding. I escalated to them and was told they will resolve but still no joy - they have now opted to just ignore me. Will never ever order online with them again.

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Replies (3)
Makro
Makro's reply13 Jul 2020, 20:07
Official
Good evening Otto,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again, we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 
OVDB
Otto Van Den Berg's update22 Jul 2020, 15:32
Reviewer Update
Wow! Unbelievable!! You would think that a business like Makro would be able to resolve customer issues. This is probably theft. I paid for an order I placed on 02 June 2020. To date have not received my order or refund.
OVDB
Otto Van Den Berg's update28 Jul 2020, 15:45
Reviewer Update
Still no resolve - I will not recommend anyone to order through them - really pathetic