Makro poor service

An order MAK*** ( Defy dishwasher) which was packed on 28 November 2024 and was expected to be delivered by 2 December has not arrived. I contacted the call center on 3 November and was promised that someone would get back to me which did not happen. On 4 December at 8am, I again contacted the call center and was told again that they would get back to me urgently which has again not happened. Do not bother dealing with Makro because the customer care is non existant and nobody seems to know where this order is, or care about where it is. This is not the first time I experience this with Makro. I have specially arranged transport for this item to go to Johannesburg from KZN on Friday morning early. Who is going to carry the cost if it does not arrive by Thursday 5 December?