Makro poor service

<p>I bought a Sinotec 32" HD Ready TV by Makro Ottery branch on 06/08/2014 @ 16:56. Two lines appear on the screen from top to bottom, I phoned Makro and I was told Sinotec have a 5 year warranty on their tv's, I need to bring in the tv for repairs. I took the tv on the 21/01/2017 for repairs. On the 14/02/2017 I received this message (Makro Assessment reference ********** . The assessment/repair agent has quoted to repair your product. I contacted Makro regarding this message, i was told there is a quotation to fix the television and it will cost me R 1999.00 to fix. On the 14th February i phoned to confirmed we wont pay the quotation fees and we want the television back. On the 21st February i have send the Manager of Makro (Mr. Andre Pretorius) an email stating we will collect the television. On the 24th i received an email from Ms. Zanele Zwane a Makro Customer Care Assistant to confirm that we will collect our television. I confirmed and no response from them as yet. On Friday the 10th i phoned Mr. Andre Pretorius to ask about the progress he asked if it is ok if he can phone me back as he was busy at the time. He indeed phoned me and i missed ther call. I phoned again on Monday the 13th March to ask about the progress, he told me there couriers is in Johannesburg and they will be bringing the television with and it should be at the store the following day the 14th March he promise to give me a call on th e14th of March. I am still waiting on a call from them, and what i dont understand if the television is under a 5 year warranty why must i pay for it to be fixed, and the total is more of what was paid for the television.</p>