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Tania F

1 reviews | Active since Jun 2015

21 Nov 2025, 11:07

Makro poor service

Absolutely the worst customer service I have ever experienced at Makro Riversands. I bought a washing machine in store, was clearly told it would be delivered the next day… and nothing happened. No delivery, no updates, nothing.

The salesperson, Venolia, gave me her cell number, but when I contacted her, she suddenly “didn’t know anything about my order.” I was then told to call the call centre, only for the call centre to inform me that they cannot assist because it was an in-store purchase. Completely useless.

I received a generic email saying, “High volumes of orders are keeping us on our toes,” but still no action plan, no communication, and no delivery.

The next day, Venolia calls me to say they are out of stock, even though they confirmed stock on hand at the time of purchase. Then she claims she used her personal car to drive around looking for stock. Honestly, have you ever heard anything that unprofessional?

I called the store again—still no washing machine, and now they admit they don’t have stock at all. I was told KG would call me back in 30 minutes. It has been more than a day and nobody bothered to call. The “direct line” they gave me just rings with no answer.

Then they tell me to reach out on WhatsApp, but all I get is: “We are experiencing some technical difficulties, please accept our apologies.” No help. No answers. No accountability.

I am beyond frustrated. I will never buy from Makro again. Now I’m stuck fighting for a full refund, and given the shocking incompetence so far, I honestly doubt that will go smoothly either.

Absolutely unacceptable.

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Replies (4)
TF
Tania F's update21 Nov 2025, 12:35
Reviewer Update
This is just a copy and paste reply from Makro, again, there is not in person service, and i will reply here if anybody phones me, as they all say we will call you back and they dont. So Makro, here is your chance to correct this now, and believe me everybody will read about it here.
TF
Tania F's update21 Nov 2025, 13:04
Reviewer Update
Perfect i will be waiting on this side
TF
Tania F's update21 Nov 2025, 15:57
Reviewer Update
OMW, so i got a phone call from Makro, saying they will deliver tomorrow(Saturday) I say thank you very much, please note i have not moved in yet, therefore you must call me before you deliver in order for me to go to the house. Then i just got a phone call now from the driver they are at my house. I asked them to wait, as they said delivery will be tomorrow Saturday and not today Friday. And driver said no he can not wait, can he drop it off in the rain? Obviously NOT. So great service for coming on the day you did not commit and now they have left as they could not wait for me for 10min to get there. Who knows if they will come back tomorrow and if they will call me before in order for me not to sit there the entire day and wait for them.....I am beyond myself!

TF
Tania F's update24 Nov 2025, 10:13
Reviewer Update
I would like to provide feedback regarding my recent purchase and delivery experience for a washing machine.
On Saturday morning, I received a call informing me that the washing machine would be delivered. I again requested that the delivery team contact me when they were on their way. I also appreciated receiving a call from Venolia, who apologized for the earlier issues.
However, by 3pm I still had not received my delivery, so I followed up with Venolia. She informed me that the delivery team had left long ago but was unsure why they had not contacted me. Interestingly, about 10 minutes after speaking with her, the driver finally contacted me to say they were on their way.
Although I am relieved to have the washing machine after all the drama, I was concerned with the way the delivery was handled. The delivery team appeared to struggle with the machine and handled it quite roughly. Additionally, the machine arrived without a box, sitting only on a piece of polystyrene, which made it difficult to carry and did not feel like sufficient protection. I am unsure if this is standard practice, but it did raise some concerns.
I will be setting up and testing the machine during the week, and I hope that it is in proper working condition despite the delivery challenges.
Thank you again to Venolia for her apology and assistance, but I wanted to share this experience so the store and the public is aware of the communication and delivery issues encountered.