Makro poor service

Hi

My Fiancee ordered a fridge from Makro Online on the 27th of November and it was couriered to the incorrect address, the parcel was sent back with the courier services to be sent to the correct address where we will be staying, since then no-one has called us or provided any update, after numerous calls to the call centre with ******* excuses its been escalated no feedback has been given.

We called Makro carnival city, whereby the call was dropped on us, i tried again today the guy who answered is extremely unprofessional he never gave his name and did not give me assistance i was put on hold for 10min.

I want this issue resolved and a call today. ***

Regards