Makro poor product and even worse service.

This is a mail I sent to Makro customer service. It contains the awful experience I am currently dealing with.

Good day.

I purchased a mountain bike for R2999 from your store the week before last.

I rode this less than 45km and this morning at 6:17, 13.7km from my home it broke. This means I had to walk back to my house, do you know Centurion? Do you know how many uphills it has?

This bike was an issue from the moment I bought it but I gave it the benefit of the doubt. I mean it's almost 3k, so it cant be total ****? Right?

The front brake disk is warped, the groupset fell apart this morning and there is a knock when you crack the pedals. 3 factory faults on a product from a supplier, do you think that is a quality product to sell to clients?

When I took the bike in this morning at 9am, 15 days after purchase, I was greeted with semantics from 1st your staff at returns and then from your supposed sales manager, who took the upmost pleasure in advising me "do you know that it's under warranty" "do you know what that means"

I did not raise my voice, I did not fight, what I asked for a voucher, not a refund, a voucher.

To which he rep**** again, "do you know what warranty means"

When I asked for the store manager I was ignored.

I turned around and left, without the bike. I dont want it, and I dont think anyone else should have it. The store sent me a sms to advise it has been booked in ( *** ) I did not book it in.

Now you tell me, do you have any senior staff members who would even remotely try to apologise for selling me a inferior product? Maybe someone who would apologise for me walking 13km back to home this morning at 6:17am, on busy roads?

I have diabetes, do you know what the difference is effort is between cycling 13.7km and walking it uphill? I almost fainted, and almost got hit by a taxi.

My family and I have spent probaly over 150k at your store over the past few years. My wife and I kitted our entire house through Makro.

And you would hit me with semantics and not give me a voucher to spend at your store??????

I dont care who gets back to me, but know that I am not interested in an automated responce. I want a voucher and I want an apology for your **** product and worse your poor service.

Is this what South African stores have come too? Are we now just waiting for the exact moment you can ***** your clientele over? Or are you too afraid to tell your suppliers when they supply you inferior products?

This matter needs to be resolved by the 22nd, which is tomorrow. Or I will ensure I post my experience on every name and shame group, cycle group, purchase group on all social media platforms.

Get back to me asap, as this is not the way imagined my Sunday morning would go.

Regards Wessel ***