Makro POOR POOR POOR POOR SERVICE

I have posted THREE reviews for Makro on Hello Peter: 29/12/2025; 06/01/2026 and 26/01/2026. To date this matter has not been resolved. I have also communicated with Makro via Facebook messenger since 11/02/2026. Nothing has been resolved. This is my last comms to them via FB messenger: Hi as explained to death - the orders were double fans in one box. One fan assembled, the other not because it is faulty. Makro wants both fans in the box to return. I am a WOMAN - I did not assemble the fan. I cannot un-assemble it to fit back in the box. This seems to be EXTREMELY difficult to understand. Also - I ordered two double fans (4 fans in total then) - the order had 4 extensions as part of the deal. I did not get it. I kept being pushed from pillar to post - nobody is taking accountability for the extentions that I did not receive. You cannot understand that I CANNOT get an assembled fan back in the box‼️‼️‼️❗️❗️❗️❗️❗️❗️❗️❗️❗️❗️ On one of the numerous calls a man said he will contact supplier to get one fan plus the 4 extentions so that Makro can take the one faulty fan and replace it with a working one plus give me the 4 extentions that was part of the offer, that I did not receive. The man was going to call me back. That was some time in Jan 2026. Either the man I spoke to has perished or he no longer works for MAKRO but to this day NOTHING HAS BEEN DONE‼️‼️ I HAVE REQUESTED MANAGEMENT TO PHONE ME I DONT KNOW HOW MANY TIMES. HOW DIFFICULT IS THIS ON A SCALE OF 1 TO 10?