MAKRO - poor online return service when purchase arrived damaged

I bought and paid for an airfryer online from Makro and received it very quickly (3 days). However, it was damaged during delivery and I wrapped it up and contacted them to replace. I have now gone through the process of reporting the problem 3 times; 21 July, 31 July and 4th August with no effective response besides them asking for photographs twice (and me sending them twice) and them asking me twice to rate their service as if the matter had been resolved. I gave them a bad rating. But no other response!!!!

Online purchase MAK***; Ref number to report damage (1st one) ***