Makro poor marketplace service - ordered 6 items, 1 shipped, now order closed

Order MAK*** refers. I ordered 6 monopoly cape town. 1 was shipped. Makro have marked the order as completed. We have phoned Makro countless times to complain and get this sorted and all we are told is its getting escalated. Their market place is a shambles. They should learn from their competitor. Customer service is key!!