Makro - poor delivery on SLA

I once again called this morning and spoke to Letsego, only to find out that nothing has been done about this order escalation, or my complaint and that the chairs are still not collected by the Courier or reflect on the Couriers site. My husband phoned as well and was told that I was told to collect the chairs at one or another shop but not one person told me that I have to collect it somewhere and we paid courier fees, so it is not my responsibility to collect these chairs. My husband also called the call centre to put him through to the complaints department and then the phone was dropped in his ear and when he called back the phone just kept ringing. This is sad to say the least. Tomorrow is work day 10, which is the maximum work days to deliver a product, and I definitely can't wait for 48 hours for my complaint to be handled. I ordered these chairs on time to receive them before I go camping as they were bought for this purpose from Friday onwards and if I know this was going to happen I would have driven 2 hours to the nearest Makro and bought them, but I trusted Makro would deliver. I need urgent assistance - this is really unacceptable and once again, I don't care if Makro CEO delivers my chairs, but they have to be delivered tomorrow which is the 10th working day, so please action this delivery urgently.