JW
Jaime W
1 reviews | Active since Feb 2019
19 Feb 2019, 11:22
Makro - poor delivery
Bought 2 appliances totaling R10 000 online with a delivery fee, for the items to be delivered. Delivery date was a week after purchase, but that was not a huge problem. I have called today (Day of delivery) to find out what time my delivery is, as it must happen today, as I have taken leave for the day to receive the items.
I called this morning, and they said delivery will not be today anymore, and they can not tell me when the items will be delivered.
I find this unacceptable, that I paid for delivery, and that no one had the decency to let me know that delivery will not occur.
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Replies (1)
Makro's replyOfficial
19 Feb 2019, 11:41Good day Jamie
Thank you for taking the time to write to us.
I’m sorry that we haven’t delivered your order as expected and for the overall service.
I can understand your concerns as you had arrange to be off to take delivery.
We are currently looking into your matter and will revert with feedback.
My apologies again for the inconvenience caused.
Regards
Otsiele Boikanyo
Thank you for taking the time to write to us.
I’m sorry that we haven’t delivered your order as expected and for the overall service.
I can understand your concerns as you had arrange to be off to take delivery.
We are currently looking into your matter and will revert with feedback.
My apologies again for the inconvenience caused.
Regards
Otsiele Boikanyo
Best regards,
Makro's reply19 Feb 2019, 11:41
Official
Good day Jamie
Thank you for taking the time to write to us.
I’m sorry that we haven’t delivered your order as expected and for the overall service.
I can understand your concerns as you had arrange to be off to take delivery.
We are currently looking into your matter and will revert with feedback.
My apologies again for the inconvenience caused.
Regards
Otsiele Boikanyo
Thank you for taking the time to write to us.
I’m sorry that we haven’t delivered your order as expected and for the overall service.
I can understand your concerns as you had arrange to be off to take delivery.
We are currently looking into your matter and will revert with feedback.
My apologies again for the inconvenience caused.
Regards
Otsiele Boikanyo
Best regards,