Makro poor customer services

I bought a bicycle at Makro on the 26.10.2017 Raleigh 12' roost boys bmx blue red. On the same day I bought the bicycle it wasn’t properly assembled.

I wasn’t too happy with the bicycle, however, I could only take it back due to me working in the two weeks before returning it as the chain fell and the wheels weren’t secure.

As it was still squeaking I then took it back into store on the 12.11.2017 and was told it is going in for repairs and I have to wait and will notified via sms it is in for assessment and when to collect it.

I waited for a week, I called in to the store on Monday the 20.11.2017 due to the sms notifying me the product has been fixed.

I went into the store on the 21.11.2017 the bicycle was returned to me and I was told by the returns department they fixed the chain and the back wheel. However, it still looked the same as when I returned the bicycle at first and wasn’t happy.

The lady from the returns department went to the manager but came back and said I won’t be able to get a refund and he can’t take it back but I can take you to him.

The lady took us to the manager, who at the time was trying to fix the bicycle. We stood there for more than 5minutes and he made no attempt to greet or acknowledge us standing there. He gave us no updates on what’s happening with the bicycle. The store phone rang and he dropped the call but 2 minutes later the phone rang again but instead of turning his attention to us he answers and speaks on the phone and when he was done he went back to what he was doing not even acknowledging the customer around him.

After the store phone rang for the 3rd time he answered and when he hung up he started looking for a tool to use on the bike. he used the tool on the bike and then gave the bicycle to me and said it’s fixed he cant do more than that and he cant exchange it or give my money back nor put the difference with for a new bicycle and asked one of the workers to check it out. The worker clear says, “The bicycle isn’t properly assembled, who ever assembled the bicycle didn’t do a good job” and he then reassembled the bicycle himself.

I took a walk in the store and come back and it was done. We were looking for the manager, who was busy with restructuring the store. He saw us waiting for him and didn’t even make any effort to come to us instead we had to call him.

All the manager could say was I can take it back if the bicycle was in a good condition and put it back on display to sell.

I was very unhappy with his manners especially for a manager to have no customer service s****s in field that requires it. Not even “what I can do is” or “what we can do is this and that” not going the extra mile for the customer. I’m still not happy with it as the bicycle cover hasn’t been put back on the bicycle chains and I have to phone in again and make another trip to the store to fetch it again which is wasting my time and effort just to have a secure bicycle.