Makro - poor customer service with incorrect order

Item: Makro
Rating: 1
Author: Karin P

I want to express my disappointment and frustration with the incorrect order I received from Macro. Despite raising the issue with the delivery team on December 13, 2024, when it was delivered and numerous follow-up emails and phone calls, the problem remains unresolved.

According to Makro's records, the order was fulfilled correctly. However, I have provided evidence proving that this is not the case. Unfortunately, ytheir customer service agents have failed to take decisive action, instead promising to "get back to me" or "sort it out" without delivering on these promises.

As a result, I still have not received the correct items, and I am owed a refund. It appears that Macro is not taking my concerns seriously, and I am extremely dissatisfied with the lack of genuine customer service.

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Replies (1)

Karin P's updateReviewer Update

02 Jan 2025, 08:38

Thank you, after several emails and phone calls, a Makro Centurion staff member delivered the items to me in his private car. I appreciate the extra effort. It is always sad that some staff members must go out of their way and bend backwards due to another staff member's incompetence, but I am grateful for those willing to put their customers first. Thank you Centurion

Karin P's update02 Jan 2025, 08:38

Reviewer Update