MT
Marcelino T

1 reviews | Active since Jun 2016

01 Jun 2016, 09:08

Makro - Poor Customer Service - Product breaks immediately after Warrenty

<p>First of all when ontacting Makro via email '***' I wait for more than a week for a response, then another few weeks for follow up feedback.<br />I purchased a LG Microwave from Makro about 2 years ago and it does not power up anymore. So just after the warrenty period according to them, the microwave breaks. However, on the Microwave there is a sticker that has the following on it 2 + 3 years warrenty. I am not sure how this works. I took the machine in for repairs and to my suprize there are 3 others microwaves like mine there as well. So Obviously there is a problem with this model (MS4440SR /00), it feels like I wasted my money.<br />I get a call this morning telling me that I must pay R200 for a quotation and they will let me know what the repairs will cost. I guess it makes more sense to buy some other product. Anyway, this is so dissapointing as I am a regular shopper at Makro.</p>

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Replies (1)
Makro
Makro's reply04 Jun 2016, 08:53
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our customer service.

I believe our returns manager ( Althea Lottering) has been in contact with you, we believe you have accepted the quote.

We apologise for any inconvenience and trust you will continue to use our products with confidence

Regards

Mmule Moropa