SA
Shaheen A

1 reviews | Active since Oct 2018

26 Oct 2018, 12:20

Makro poor customer service. Good bye.

I purchased a new frige defy. R13000.00. The fridge has failed. After 7 months. Parts have been ordered. But i have lost faith in the brand. I communicated this to the appliance manager who lays responsibility with Defy. Futhermore Makro i feel are distancing themselves from any responsility. Even though i bought the fridge from Makro and not Defy.

I will never purchase Defy again. Nor will i support Makro .

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Replies (2)
Makro
Makro's reply30 Oct 2018, 07:47
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro
Makro's reply30 Oct 2018, 07:51
Official

Tried calling you several times and your phone goes to voice message.

Regards

Mbali Makhanya