Makro Poor customer service

On the 10th of May I placed an online order for a printer, according to the online store it takes 2-5 days for your order to be delivered. By the 20th of May after still not receiving my printer I attempted to phone the call center, after 3 failed attempts I finally managed to speak to someone, and they simply said the order was never placed at their supplier. They said they will phone me back after sorting this out for me. On the 29th of May after not receiving any communication from makro I then phoned the call center to cancel the order and requested a refund, ( this took another 3 to 4 calls just to get through to an agent) then when they assist you, they tell you to hold the line and after keeping you on the line for 30min they simply hang up the phone again. I also sent an email requesting the order to be canceled and refunded. I then proceeded to send a cancel request via email on the 6th of June AGAIN because i still haven't received any feedback from anyone from Makro. it's now the 7th of June and I sent another cancellation request VIA email and on the Whatsapp chat line and I phoned the call center to cancel the order and request a refund (this took another 4 attempts to get through to them. I am still out of pocket and left without a printer with NO answers and NO hope